Delivery to AustraliaPlease note that delivery of orders may be impacted by postal delays in Australia. Please allow an additional 3-5 business days for orders to arrive.Delivery to Israel
Delivery to Israel is a Tracked Click & Collect option. The carrier will contact you when your parcel arrives in Israel and will advise on the nearest location where your parcel will be delivered. You will receive another notification by email or text when your parcel is ready for you to come and collect it.
In case your pick-up point is more than 5 kms from the home delivery address, the carrier will offer you a free upgrade to home delivery service. Your parcel will be held at the pick-up point from 3 to 14 working days depending on the location it is available at.
Please also note that orders above the value of USD 75 require local duties and taxes to be paid by the buyer and for orders above USD 100, local customs require the buyer’s ID number. Our shipping partner may contact you, in order to ensure a smooth journey for your parcel.
Delivery to TurkeyPlease note that for deliveries to Turkey our carrier Aramex will provide you with a secure URL via SMS or email to request your ID number. This is a requirement for international delivery into Turkey and ensures a smooth journey for your parcel.Which countries and regions do you deliver to?
We currently ship free of charge to the countries and regions seen below.
A – Andorra, Argentina, Australia, Austria
B – Bahamas, Bahrain, Barbados, Belgium, Bosnia and Herzegovina, Bulgaria
C – Canada, Canary Island, Cayman Islands, Channel Islands, Chile, Cocos (Keeling) Islands, Comoros, Croatia, Cyprus, Czech Republic
D – Denmark
E – Egypt, Estonia
F – Faroe Islands, Finland, France
G – Germany, Greece, Greenland, Guadaloupe, Guam
H – Hong Kong, Hungary
I – Iceland, India, Indonesia, Ireland, Israel, Italy
J – Japan, Jordan
L – Latvia, Liechtenstein, Lithuania, Luxembourg
M – Macao, Madagascar, Malaysia, Maldives, Malta, Monaco, Montenegro
N – Netherlands, New Caledonia, New Zealand, North Macedonia, Norway
O – Oman
P – Peru, Philippines, Poland, Portugal, Puerto Rico
Q – Qatar
R – Reunion, Romania
S – Saint Helena, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, Solomon Islands, South Korea, Spain, Suriname, Sweden, Switzerland
T – Taiwan, Thailand, Tunisia, Turkey
U – United Arab Emirates, United Kingdom, United States, Uruguay, US Virgin Islands
V – Vatican City, Vietnam
We’re sorry if your country or region isn’t on the list, we review the list of delivery locations regularly with a view to expanding these where possible.
Please note you are responsible for any local taxes and shipping. For deliveries to EU, the prices on our website and what you pay at checkout is the final price. Any applicable local sales tax, VAT and similar taxes will depend on the tax that applies to your delivery location and any changes will be displayed in the checkout.
How much is delivery?
We are delighted to be able to offer FREE delivery on all orders, regardless of size, value or destination.
When will my order arrive?
What you need to know:
– Delivery is normally made Monday – Friday (business days – excluding Public Holidays).
– Books can take different times to get to you, it really depends on the supplier for each book. Each books detail page will tell you when you should expect delivery for that book.
– The estimated delivery time we show on our product pages is based on the country we believe you are in. If you are delivering to another country, the estimated delivery timeframe will be different and once your book/s have been shipped they will normally be delivered within the time listed below.
– Please note for customers viewing the website from the UK you will see the dispatch time rather than the estimated delivery timeframe on the book detail page. Once your book/s have shipped, they will normally be delivered within the time listed below.
– If you have pre-ordered an item, we will let you know once we have received stock from the publisher, and once it has been shipped. Once your pre-ordered item has been shipped they will normally be delivered within the time listed below.
My order is processing when will it ship?
If your order is still processing, that means that we are waiting for your item from our suppliers. As soon as it has shipped we will send you an email to let you know.
You can also check your order status here. If you were logged in when you placed the order, you can also have a look at your order history.
Will my order be tracked?
We currently provide tracking for a few countries, you can find further information on tracking here.
The estimated delivery time has passed and I haven’t received my item, what do I do?
If your order shows as dispatched and hasn’t arrived in the expected time, please contact us via the online contact form giving details of your order. You may also want to check with your local delivery office/post office as they can sometimes be holding your item.
Will my order have tracking?
Currently we offer tracking for all orders shipped to:
Argentina, Chile, Colombia, Egypt, Israel, Singapore, Spain, Turkey, United States, United Arab Emirates, Uruguay.
How can I see my tracking information?
Once your order has shipped we will email you your tracking information within 3 business days. This will include your tracking number and a link for where you can track your order.
Why don’t you offer tracking to my country?
We are constantly working towards improving our delivery service so watch this space for future additions.
Tracking to Turkey:
Please note that for deliveries to Turkey our carrier Aramex will provide you with a secure URL via SMS or email to request your ID number. This is a requirement for international delivery into Turkey and ensures a smooth journey for your parcel.
Tracking to Israel
Delivery to Israel is a Tracked Click & Collect option. The carrier will contact you when your parcel arrives in Israel and will advise on the nearest location where your parcel will be delivered. You will receive another notification by email or text when your parcel is ready for you to come and collect it.
In case your pick-up point is more than 5 kms from the home delivery address, the carrier will offer you a free upgrade to home delivery service. Your parcel will be held at the pick-up point from 3 to 14 working days depending on the location it is available at.
Please also note that orders above the value of USD 75 require local duties and taxes to be paid by the buyer and for orders above USD 100, local customs require the buyer’s ID number. Our shipping partner may contact you, in order to ensure a smooth journey for your parcel.
Can you offer a specific day for when delivery will be made?Sadly not, the majority of deliveries are handled by domestic postal services, and we cannot offer a definitive time or date for when deliveries will be made.Are items dispatched together or in separate packages?We try to ship items together. However, sometimes we find it more efficient to dispatch them as soon as they arrive, as opposed to delaying an order whilst we wait for it to arrive in its entirety. We will email you to let you know when your item/s have been dispatched.